FAQ's

What form of payment will you accept for my order?

We accept the following forms of payments: bank wire, certified check, bank draft, credit cards, cashier's check and postal money orders. Personal checks are accepted, however orders will not be shipped until the check clears. No C.O.D.s.

Personal checks will likely cause your order to be delayed up to 5 business days while we confirm funds and identity. While the extra days of waiting may be a hassle, our policy is to over police the security of your personal checking accounts.

A bank wire is required for orders over $25,000. Bank wire information will be emailed once we confirm your order.

Holding Period On Cashier's Checks, Certified Checks & Personal Checks?

We hold all certified checks and cashier's checks typically for 1-10 banking days. Personal checks will be held for 5-10 banking days regardless of when they clear prior to shipping. Direct bank wire is always recommended.

Our "Good Funds" Policy

Good funds is the day of your direct bank wire, from 1-10 business days from the day we receive your cashier's check or certified check and 10 business days from the day we receive your personal check. Additional delays may occur for checks if your bank does not cooperate in assisting us with the information needed to verify your transaction. Direct bank wire is always recommended.

Can I cancel my order?

Once you have received your confirmation email, all prices are locked-in whether buying from us or selling to us. It is not our intention to enter into buying and/or selling transactions, accepting the risks involved only to have them cancelled. However, we realize rare situations happen where orders need to be cancelled. Should you elect to cancel and/or offset your order, you must do so during normal business hours of 7:00 – 6:00 PST Monday – Friday. All cancellations are subject to our market loss policy plus a $40.00 (USD) cancellation fee. Cancellations may only be approved over the telephone, at which time you will be given a cancellation number. At that time, if any market loss to TME has occurred, it will be calculated and added to the $40.00 (USD) cancellation fee. If applicable, any cancellation fee and/or market loss will be charged to your credit card for the full amount due, as per User Agreement. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of The Metal Exchange.

Do you accept credit cards?

Yes. We do accept credit cards for payment. Most orders exceeding $25,000 (USD) are usually paid for only by bank wire during normal business hours and may be subject to additional documentation and screening. We reserve the right to refuse any order deemed questionable or of significant risk to The Metal Exchange regardless of payment method and price confirmation. We do not accept credit card payments for international orders.

Pricing or Typographical Errors

We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, TME shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.